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Frequently Asked Questions
How to order & receive THSR tickets
- Order for THSR tickets
- Passengers can book tickets for trains departing within the next 29 days (including the day of departure), up until 1 hour before the departure time. Additionally, on Fridays and Saturdays, tickets can be booked up to four weeks in advance, including Sundays. If there are any adjustments due to special circumstances, THSR will make a separate announcement.
- Seating on the THSR is assigned through a computer system, the seats or specify the carriage can’t be choose by passengers. It is also not guaranteed that seats will be available to sit together.
- Please read the privacy statement of the THSR Tour-Plus for more information. By completing the booking for the THSR Tour-Plus,indicate that you have read and agreed to the terms of the privacy statement.
- Download the Taiwan High-Speed Rail T Express Mobile Ticketing Service app for iOS version 9.0 and above / Android version 6.0 and above.
- Collecting High-Speed Rail Tickets
- Please bring your High-Speed Rail booking reference number and the identification number used by the ticket holder at the time of booking to the High-Speed Rail station ticket counter, automated ticket machines, convenience stores (an additional handling fee of 10 NTD per ticket, 20 NTD for round-trip tickets), or the High-Speed Rail T-EX mobile ticketing app for ticket collection.
※ Note 1: For detailed information on senior/disabled tickets, ticket splitting functionality, and other mobile ticketing details and notices, please refer to the “Ticketing Instructions” on the T-EX App.
※ Note 2: For tickets obtained through the T-EX App for this package, changes or refunds must be processed at the High-Speed Rail station ticket counter. - Tour-plus ( High-Speed Rail joint tickets) are offered at a discounted price and can only be used on the designated day and schedule. Is not lost supplement, please safekeeping. (If the original High-Speed Rail schedule is missed due to unforeseen circumstances, passengers can take other available trains on the same day with non-reserved seats.)
- When passengers see a green arrow indicator light on the gate, it indicates a passage that can be used; a red ‘X’ indicates a passage that cannot be used.
- Follow the instructions displayed on the gate to insert the ticket or the QR code of the convenience store ticket, and the ticket inspection will be completed for easy passage.
